Return & Refund Policy

Effective Date: October 13, 2026

Website: https://classier.ca

At Classier Inc., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. This Return and Refund Policy outlines the terms, condition requirements, and step-by-step procedures for returning products purchased on classier.ca.

1. Return Window

You have 30 days from the date your item is delivered to initiate a return request. Return requests submitted after 30 days from delivery are not eligible for a refund or replacement.

2. Eligibility Requirements

To qualify for a return, the following criteria must be met:

• Items must be unused, unworn, unwashed, and in the exact condition received.

• Items must be in their original packaging, including all tags, inserts, and accessories.

• Proof of purchase (order confirmation or receipt) is required to process all returns.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item:

• Cost: Returns for defective or damaged products are 100% free. Classier Inc. covers all return shipping charges.

• Resolution: Contact us within 48 hours of delivery at sales@classier.ca with photos/videos of the issue. We will provide a pre-paid return shipping label and issue a full refund or send a replacement immediately at no extra cost.

4. Return Shipping Costs & Restocking Fees

• Customer Change-of-Mind / General Returns:

  • Return Shipping Method: Returned by mail.

  • Return Shipping Label: Customers can download and print a return label provided during the return request process.

  • Shipping Cost: The customer is responsible for the actual return shipping costs.

  • Restocking Fee: $0 (We charge no restocking or handling fees).

• Defective or Incorrect Items:

  • Shipping Cost: Free (Fully covered by Classier Inc.).

  • Restocking Fee: $0.

5. How to Initiate a Return

1. Submit a Request: Email our support team at sales@classier.ca with your Order Number and details regarding the item(s) you wish to return.

2. Download Label: Once your return is approved, you will receive email instructions along with a downloadable return shipping label to print.

3. Package & Ship: Pack the item securely in its original packaging and mail it to our designated return facility:

Classier Inc. Returns Department

718 Wilson Avenue #201

Toronto, ON, M3K 1E2

Canada

6. Refund Processing Timeline

• Inspection: Once your package is received at our facility, it will be inspected within 3 to 5 business days.

• Notification: We will send you an email confirmation once your return has been inspected and processed.

• Payment Credit: Approved refunds will be automatically credited back to your original payment method within 5 to 10 business days. (Processing times may vary slightly depending on your issuing bank or credit card provider).

7. Exchanges & Order Cancellations

• Exchanges: We replace items if they arrive defective or damaged. If you need an exchange for the same item, contact us at sales@classier.ca.

• Cancellations: Orders may be canceled for a full refund prior to shipment. If the package has already dispatched, it must follow our standard return process upon delivery.

8. Contact Information

If you have questions regarding our return process or need assistance, contact us at:

• Company Name: Classier Inc.

• Website: https://classier.ca

• Email: sales@classier.ca

• Return Address: 718 Wilson Avenue #201, Toronto, ON, M3K 1E2, Canada